How Gen Z is Turning Snacks into Cultural Symbols of Identity, Purpose, and Belonging. In today’s hyper-digital world, Gen Z is redefining the rules of consumer engagement—and brands like PepsiCo are paying close attention. For this socially connected and value-driven generation, a snack is no longer just a snack. It’s a statement, a digital accessory, and a reflection of their lifestyle and beliefs. Platforms like TikTok and Instagram aren’t just social media—they’re shopping destinations and stages for self-expression. Here, flavor alone isn’t enough. A product must look good in a selfie, align with personal values, and generate likes before it earns a purchase. Recognizing this shift, PepsiCo is no longer simply selling food; it’s curating experiences that resonate with Gen Z’s culture, identity, and digital habits.
PepsiCo’s approach is exemplified by its launch of Lay’s Double Crunch, an intensely flavored, deep-ridged snack crafted to enhance the moments Gen Z values most—late-night study marathons, gaming sessions, and creative hangouts. The product’s bold packaging is designed for digital impact, built to stand out not only on store shelves but on TikTok feeds and Instagram Stories. The strategy came to life during the launch of Lay’s UEFA Jumbo Pack featuring football legend Lionel Messi. A livestream on TikTok Shop showcasing the pack accounted for a staggering 70% of total Gross Merchandise Value in a single session, proving the power of timely, exclusive, and visually striking content tailored for social platforms.
But the evolution goes deeper than visual appeal. PepsiCo is turning digital engagement into real conversion, particularly in Malaysia where the company has leaned heavily into livestream commerce. With an average of 25 hours of live selling a month and over 30,000 shoppers reached through interactive sessions and influencer-led product drops, PepsiCo is transforming platforms like TikTok from mere brand awareness tools into engines of direct commerce. This strategic integration of content, commerce, and community recently earned the brand the Foodpanda Collaborative Excellence Award—recognition of its agile and shopper-centric model.
More than just sales and screen time, PepsiCo is aligning its purpose with the values that matter to Gen Z. The company’s efforts to support local communities and promote wellness are integral to its brand identity. In 2024, PepsiCo collaborated with The Assembly Soup Kitchen (TASK) to distribute 1,000 food packs to underserved communities in Kuala Lumpur’s Chow Kit area. The initiative benefitted refugee students, homeless individuals, and B40 families, reflecting the company’s broader commitment to tackling food insecurity. Globally, PepsiCo has contributed over USD 14 million to the World Food Programme, reinforcing its role in addressing critical social issues.

Meanwhile, health-conscious choices are shaping the way Gen Z consumes. PepsiCo is reformulating products like the Quaker 3-in-1 range to reduce sugar and sodium, striking a balance between nutrition and taste. Its Jom Quaker Fit programme goes a step further by rewarding consumers with wellness perks—spa passes, gym vouchers, and healthy dining offers—making each purchase a gateway to a healthier lifestyle. This kind of thoughtful innovation reflects how PepsiCo is embedding wellness into the everyday lives of its consumers.
Equally important is building a sense of belonging. Football, a cultural cornerstone in Malaysia, serves as a unifying passion. PepsiCo tapped into this through its UEFA Champions League campaign, not just with giveaways, but through real-life activations in 60 locations that brought together over 80,000 fans. Through community games and interactive experiences, everyday places became hubs of celebration and connection. These campaigns didn’t just entertain—they fostered shared moments that felt personal and communal. Looking ahead, PepsiCo aims to replicate and scale this success with its upcoming FIFA 2026 partnership, reinforcing Lay’s place at the heart of football-loving communities.
As Gen Z continues to reshape the consumer landscape with every scroll and click, PepsiCo’s strategy in Malaysia offers a roadmap for brands seeking relevance. By designing with purpose, showing up in the digital spaces Gen Z inhabits, and building campaigns rooted in authenticity and connection, PepsiCo isn’t just keeping up with trends—it’s becoming part of a generation’s everyday culture. As Aditya Ahuja, Cluster GM for PepsiCo Foods Malaysia and the Philippines, puts it: “Today’s generation doesn’t want to be spoken to—they want to be invited in.” And that’s exactly what PepsiCo is doing—one snack, one story, and one shared experience at a time.