Samsung Malaysia Electronics is proud to be recognized with the ESGBusiness Award 2025, a prestigious honour that reflects the company’s unwavering commitment to sustainability, responsible innovation, and greener business practices. This award is a testament to the collective efforts of employees, partners, and customers who continue to support Samsung’s mission of creating a positive impact for the environment and society. Guided by its ESG (Environmental, Social, and Governance) roadmap, Samsung Malaysia has introduced a series of impactful initiatives that bring meaningful changes.
At the heart of Samsung’s sustainability journey is the drive to reduce paper consumption through digital innovation. By introducing solutions such as the e-queue service ticket, Samsung has encouraged customers to embrace paperless processes while enhancing efficiency and reducing waste. From 2022 to 2024, the company successfully shifted approximately 359,907 transactions to paper-free alternatives, saving the equivalent of 35 trees. This digital-first approach not only streamlines customer experiences but also contributes directly to global environmental goals.
As part of its ESG roadmap, Samsung also rolled out Eco Repair, an initiative designed to extend the life cycle of electronic products while making repairs more affordable and sustainable. By choosing repair over replacement, customers are empowered to make greener decisions by reducing e-waste and conserving valuable resources. Between 2022 and 2024, Samsung repaired approximately 41,419 mobile devices and 18,417 TVs, contributing to the preservation of an estimated 131,316 trees.
Recognizing the growing need for proper e-waste management, Samsung introduced Eco Recycle Boxes at service centers nationwide. These collection points provide a safe, convenient way for customers to dispose of old devices, tablets, and accessories responsibly. By the end of 2024, this program had collected a total of 138.68 kilograms of e-waste, ensuring that used materials were kept out of landfills and recycled in an environmentally responsible manner.
The ESGBusiness Award 2025 is not only a recognition of Samsung’s commitment but also a celebration of customer trust and participation in its sustainability journey. Every ticketless service, every repaired device, and every recycled gadget is part of a collective effort to build a greener, better future.
Samsung believes that innovation and sustainability go hand in hand. With this award as inspiration, the company remains committed to driving positive change through eco-conscious solutions and continuing to lead by example in Malaysia’s sustainability landscape. Together, small actions can make a big difference.
For more information, please visit: https://news.samsung.com/my/